We have very easy to understand return policy:
- We offer 5 days return with a 20% restocking fee.
- All returned merchandise must be unused, unwashed and in original packing.
- If a wrong item is delivered to you, we pay the total return shipping.
- If the item delivered is correct, you pay the total return shipping.
RETURN PROCEDURE
Below is the procedure for returns:
- Please Contact Us by email at orders@bestlinens.ca or fill out the return form on our Contact Us Page.
- Upon receiving your request, we will contact you with instructions on where to send the items.
- After the items have been received and inspected, we will process your refund and the amount will be applied to the original method of payment within 5 business days.
- If applicable, return shipping costs will be deducted from the refunded amount.
When sending us your return message, please include:
- Full Name,
- Order Number,
- Phone Number,
- Email Address,
- Reason for the Return.
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you haven't received a refund yet, first check your bank account again.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund yet, please contact us at orders@bestlinens.ca